Sales Policy

Effective Date: December 13, 2024

Welcome to HEXXO! By purchasing from our website at https://hexxo, you agree to comply with the following sales terms and conditions. Our goal is to offer you an excellent shopping experience with high-quality necklaces and outstanding customer service.

1. Product Information

At HEXXO, we make every effort to ensure that all product information, including descriptions, images, and prices, are accurate and up-to-date. However, due to variations in screen settings and other factors, the actual product may differ slightly in appearance from what is displayed.

2. Ordering Process

To place an order, simply browse through our collection, select the necklace(s) you wish to purchase, and add them to your cart. Once you are ready to check out, you can proceed to enter your shipping and payment details. All orders are subject to availability.

3. Payment Terms

We accept various payment methods, including credit cards, debit cards, and secure payment gateways such as PayPal. Full payment is required at the time of purchase. If for any reason we cannot process your payment, we will notify you and cancel your order.

4. Shipping & Delivery

Once your order is confirmed, we will process and ship it within 2-5 business days, depending on your location. Shipping fees will be calculated at checkout. HEXXO is not responsible for delays caused by external factors such as weather, customs, or postal service issues.

5. Order Confirmation

Once your order is placed, you will receive an email confirmation with the details of your order. This email serves as proof of purchase and includes information about your order, shipping, and delivery.

6. Cancellations

Orders can only be canceled before they are processed for shipping. Once your order has been shipped, it cannot be canceled. If you wish to cancel an order, please contact us as soon as possible at info@hexxo.com or call us at (786) 238-7038.

7. Taxes and Duties

Sales tax will be applied to orders where applicable, based on your shipping address. International customers are responsible for any customs duties or taxes imposed by their country of residence.

8. Returns and Refunds

For details regarding returns, exchanges, and refunds, please refer to our Return & Refund Policy.