Refund and Returns Policy

Effective Date: December 13, 2024

At HEXXO, we strive to provide our customers with the best quality necklaces and exceptional service. If you are not completely satisfied with your purchase, we offer a simple and hassle-free return and refund process.

Return Policy

We accept returns within 30 days of receiving your order. To be eligible for a return, the following conditions must be met:

  • The item must be unused, unworn, and in its original condition.
  • The item must be returned with all original packaging and accessories.
  • The item must not be on our non-returnable list (such as personalized or custom-made pieces).

If your item meets these conditions, you can initiate a return by following these steps:

  1. Contact Us: Email us at info@hexxo.com or call us at (786) 238-7038 to request a return authorization number.
  2. Ship the Item: Once your return is authorized, carefully package the item and return it to the following address:

HEXXO
6422 Collins Ave #APT 302
Miami Beach, Florida (FL), 33141

You are responsible for the shipping costs associated with returning the item, unless the item is damaged or defective.

Refund Policy

Once we receive your returned item and inspect it, we will process your refund. Refunds will be issued to the original payment method, and it may take 5-10 business days for the refund to reflect in your account.

Please note:

  • If the returned item is found to be damaged or not in its original condition, we reserve the right to reject the return or offer a partial refund.
  • Shipping fees are non-refundable.

Exchanges

If you wish to exchange your item for a different size, color, or product, please follow the return process and place a new order for the replacement item.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 7 days of receipt. We will provide a full refund or send a replacement, depending on your preference.

For any questions or concerns regarding our Refund and Returns Policy, please contact us:

Phone: (786) 238-7038
Email: info@hexxo.com